Privacy Policy

Overview

Deep Insights (“we,” “us,” or “our”) respects your privacy. This Privacy Policy describes the personal data we process through our website at www.deep-insights.ai and related services. We process data lawfully, transparently, and only for the purposes described below.

Data we collect

• Contact information: name, company, email address, phone number, and job title when you submit demo requests or contact forms.
• Usage data: pages visited, time spent, clicks, approximate location (country/region), device type, browser, and referrer URL.
• Communications: emails, messages, and support tickets you send us.
• Cookies and similar technologies: data collected via cookies with your consent, as described in our Cookie Notice.

How we use your data

• To respond to demo requests, inquiries, and support requests.
• To provide, maintain, and improve our website and services.
• To understand website usage and improve user experience.
• To send marketing communications where you have consented.
• To comply with legal obligations and protect our rights.

Legal basis for processing

We process personal data based on: (a) your consent, where required; (b) the need to perform a contract or take steps at your request before entering a contract; (c) our legitimate interests, such as improving our services and securing our systems; and (d) compliance with applicable laws.

Data sharing and subprocessors

We do not sell personal data. We share data only with trusted service providers (subprocessors) who help us operate our website and services, such as hosting, analytics, email, and customer relationship management. These providers are contractually bound to process data only on our instructions and to maintain appropriate security.

Current categories of subprocessors include: cloud hosting, web analytics (Google Analytics, loaded only with consent), email delivery, and CRM platforms.

International transfers

Deep Insights operates globally. Your data may be transferred to and processed in countries other than your own. When we transfer data internationally, we rely on appropriate safeguards such as standard contractual clauses or adequacy decisions to protect your data.

Data retention

We retain personal data for as long as necessary to fulfill the purposes described in this policy, or as required by law. Demo request data is retained while it is relevant to our sales and support activities, after which it is securely deleted or anonymized.

Security

We implement appropriate technical and organizational measures to protect personal data against unauthorized access, alteration, disclosure, or destruction. This includes encryption in transit, access controls, and regular security reviews. No system is completely secure, and we cannot guarantee absolute security.

Your rights

Depending on your location, you may have the right to access, correct, delete, restrict, or object to the processing of your personal data, and the right to data portability. You may also withdraw consent at any time. To exercise these rights, contact us using the details below.

Cookies

We use cookies and similar technologies as described in our Cookie Notice. You can manage your cookie preferences through the cookie banner or by contacting us.

Children's privacy

Our website and services are not directed at children under 16. We do not knowingly collect personal data from children under 16. If you believe we have collected such data, please contact us so we can delete it.

Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page with an updated effective date. We encourage you to review it periodically.