Overview
Carrefour Taiwan operates over 100 retail stores requiring daily deliveries. Their city distribution network needed modernization to improve delivery visibility and customer experience.
Challenges
Invisible Last-mile Delivery
Vehicles entered 'black box' state after leaving warehouse - stores couldn't know vehicle location or estimated arrival time in real-time.
Experience-dependent Dispatch
Lacked intelligent route planning, completely relied on dispatcher experience, resulting in uneven route loads and difficult vehicle loading rate optimization.
Inefficient Paper Documents
Relied on paper receipt signatures, easily lost and slow circulation, leading to long settlement cycles and inability to immediately confirm actual receipt discrepancies.
Delayed Exception Discovery
Delivery delays, goods damage, and other exceptions relied on store or driver phone feedback, with delayed information and passive response.
"Our store managers now know exactly when their deliveries will arrive, and our drivers spend less time on paperwork and more time on actual deliveries."
Distribution Center Director
Carrefour Taiwan Logistics
Solution
Retail City Distribution Digital Foundation
Based on cloud-native TMS architecture and deep collaboration with mobile ePOD, restructured city distribution dispatching, route planning, and last-mile delivery processes to achieve millisecond-level response for retail supply chain.
- Full-chain city distribution transparency
- 100% paperless signatures
- Warehouse-vehicle-store three-terminal collaboration
Results
Real-time & Transparent
100+ stores with real-time monitoring, one-screen control of in-transit and arrivals, instant exception closed-loop.
Efficiency & Experience
Paperless operations improved signature efficiency, intelligent dispatch optimized route loads, improving customer service and store experience.
Key Takeaways
- Achieved real-time visibility for 100+ store deliveries
- Eliminated paper-based proof of delivery entirely
- Reduced settlement cycles through instant digital confirmation
- Enabled proactive exception management instead of reactive responses
