Overview
Mindray is a leading global provider of medical devices and solutions, spanning patient monitoring and life support, in-vitro diagnostics and medical imaging. Its overseas subsidiaries distribute high-value, time-critical equipment and consumables to hospitals and distributors across Southeast Asia.
Challenges
Country-by-Country Operating Models
Each Southeast Asian entity managed carriers and shipments its own way, so service levels and data definitions differed by country.
Limited Delivery Visibility
Hospital and distributor deliveries of time-critical medical equipment could not be tracked centrally, making exception handling reactive.
Manual Freight Reconciliation
Freight invoices were checked line by line against shipping records, consuming finance time and delaying supplier payment.
"One transport platform across our Southeast Asian entities gives us consistent execution and a single view of delivery performance and freight cost."
Overseas Logistics Director
Mindray International Supply Chain
Solution
Regional TMS Cloud Rollout
Deep Insights TMS Cloud was rolled out across the Indonesian, Singaporean and Vietnamese entities on a shared transport process and carrier master.
- Shared carrier network
- Standardised order-to-delivery flow
- Local tariff configuration
Delivery Tracking and Exception Handling
Shipment milestones and proof of delivery are captured in one system, with alerts on delays affecting critical medical shipments.
- Milestone tracking
- Electronic POD
- Delay alerts
Automated Freight Audit and Settlement
Contracted rates drive automatic freight calculation, matching and settlement with carriers across the region.
- Rate engine
- Automated invoice matching
- Regional cost reporting
Results
Consistent Regional Execution
Every entity runs the same transport process, so performance can be compared and improved across countries.
Reliable Medical Deliveries
Real-time milestones and alerts protect delivery commitments for time-critical hospital equipment.
Lower Freight Cost Leakage
Automated audit against contracted rates removes overcharges and shortens the settlement cycle.
Key Takeaways
- Three Southeast Asian entities unified on one TMS platform
- End-to-end visibility for time-critical medical shipments
- Automated freight audit and settlement replaced manual checking
- Comparable logistics KPIs across the region
