Overview
Ninebot, known globally through its Segway brand, is a leader in personal mobility products. Their complex cross-border shipments required sophisticated coordination with international carriers and customs authorities.
Challenges
Booking Relies on Excel Manual Import
SO authenticity was difficult to verify, source data was uncontrollable, and entry errors were extremely common.
Missing Document Associations
Delivery orders and booking orders had no strong association, data consistency couldn't be guaranteed, and traceability was difficult.
Inefficient Offline Document Flow
Export customs declaration documents relied on offline email/IM transmission, with version confusion and high coordination costs.
Booking and Quoting Severely Disconnected
High manual re-entry, freight calculations lacked basis, and financial settlement accuracy was low.
Missing Container/Package Operations
Difficult to meet multi-SKU, per-container/per-package granular loading and item-level traceability needs.
Invisible In-transit Tracking
Relied on manual queries and Excel summaries, delayed exception response, unable to proactively manage risks.
"We went from juggling spreadsheets to having complete visibility across all our international shipments in one unified platform."
Logistics Operations Manager
Ninebot International Logistics
Solution
International Logistics Collaboration Closed-loop
Built an international TMS collaboration platform seamlessly integrated with SAP and external ecosystems, breaking information silos to achieve full data closed-loop from sales orders to delivery fulfillment.
- Strong source data control
- Item-level granular traceability
- Multi-modal transport visibility
Results
Process & Compliance
Business processes are clear and traceable with key node and document footprints, breaking offline circulation bottlenecks and enabling efficient cross-departmental collaboration.
Global Visibility
Penetrated the cross-border logistics 'black box', supporting precise freight control and business expansion in complex cross-border scenarios.
Key Takeaways
- Eliminated manual Excel-based booking processes entirely
- Established strong document associations for full traceability
- Enabled item-level tracking across complex multi-SKU shipments
- Achieved real-time visibility across all international carriers
